Claims Service Representative - Business Insurance

International Association of Insurance Professionals (IAIP); Springfield, Northern (IL, KY); Hybrid; USD 39,000 - 73,000; Full time

Benefits offered by this job

Health and welfare benefits

Hybrid work option

20 paid days off

Job summary

Marsh McLennan Agency Midwest is seeking a Claims Service Representative for the Business Insurance Claims team. You will handle claim information processing, guide clients through reporting procedures, and ensure smooth progression of claims from start to finish.

You will support our Claims Consultants by providing timely status updates, preparing reports, and helping resolve client questions with meticulous attention to detail and strong communication skills.

Qualifications

• 1+ years of experience processing and managing insurance claims with accuracy.
• Strong communication skills to guide clients and collaborate with internal teams.
• Ability to maintain detailed and organized claim documentation.
• Proficiency with software systems, including Excel.
• Ability to prioritize workload and manage multiple tasks efficiently.
• Commitment to timeliness and quality in client service and data integrity.

Responsibilities

• Handle claim information processing and guide clients through reporting procedures.
• Keep claims moving from start to finish and provide timely updates to clients.
• Support Claims Consultants by preparing reports and resolving client questions.

Skills

Claims processing

Communication

Documentation

Excel

Multitasking

Data integrity

Education

BA/BS in Business or Insurance

Tools

Microsoft Office

Claims software

Job description

About Marsh McLennan Agency Midwest

Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

A day in the life.

As our Claims Service Representative on the Business Insurance Claims team, you'll be the key connector between clients, service staff, and insurance carriers. You'll handle claim information processing, guide clients through reporting procedures, and keep claims moving smoothly from start to finish. You'll also support our Claims Consultants by providing timely status updates, preparing reports, and helping resolve client questions. Your attention to detail and communication skills will help ensure a seamless, efficient claims experience for everyone involved.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• 1+ years of experience processing and managing insurance claims with accuracy
• Strong communication skills to guide clients and collaborate with internal teams
• Ability to maintain detailed and organized claim documentation
• Proficiency with software systems, including Excel
• Ability to prioritize workload and manage multiple tasks efficiently
• Commitment to timeliness and quality in client service and data integrity

These additional qualifications are a plus, but not required to apply:

• BA/BS in Business, Insurance, or a related field
• Intermediate skills in Microsoft Office Suite
• Familiarity with insurance coverage terms and claims strategy
• Previous experience supporting claims consultants or managers

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

• Medical, dental, vision, 401K benefits and more
• The flexibility to work at home or an office, based on your discretion and schedule
• Start with 20 days of paid time off
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• All the nitro cold brew coffee and sparkling water you can drink
• A company-wide mentality that you can never appreciate your co-workers too much

Who You Are is Who We Are

MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://www.flipsnack.com/BB9CD8DD75E/limitless-opportunities

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma_midwest/
• https://www.facebook.com/MMAMidwest
• https://x.com/MarshMMAMidwest
• https://www.linkedin.com/company/marsh-mclennan-agency

#MMAMW

#LI-Hybrid

The applicable base salary range for this role is $39,200 to $72,900. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.