Hybrid Claims Admin & Customer Care

OneAmerica Financial Partners, Inc; South Portland (ME); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

HSA/FSA

Paid Time Off

Parental Leave (10 weeks)

401(k) Match

Pension Plan

Life & Disability Insurance

Wellness Program

Job summary

OneAmerica Financial Partners, Inc. in Portland, ME is seeking a Claims Admin to provide timely, accurate administrative support to the Claims teams, helping customers feel secure and cared for.

The role emphasizes data entry, document management, customer service, and collaboration, with flexibility for hybrid work and occasional travel to other locations as needed. Requirements include a Bachelor’s degree or equivalent, proficiency in Word and Outlook, and the ability to handle confidential

Qualifications

• Bachelors Degree and/or minimum of 1 year working in a fast-paced office environment preferred.
• Knowledge of insurance administration terms and process is a plus.
• Working knowledge of Microsoft Word and Outlook.
• Familiarity with claim processing systems and administrative platforms preferred.
• Time management and ability to prioritize tasks.
• Accurate data entry and document management skills.
• Empathy and responsiveness in customer interactions
• Ability to learn and adapt to new software tools.
• High School Diploma required, or any combination of education and experience which would provide an equivalent background.

Responsibilities

• Claims Processing Support: Request, verify, and collect claim documentation via phone or written communication.
• Workflow Adherence: Follow established procedures and maintain high-quality standards.
• Data Entry: Input claim data across various lines of business (e.g., annuity, disability, life insurance).
• Customer Service: Provide consistent, empathetic service across all customer groups.
• Documentation: Maintain clear and compliant records of all communications and claim activities.
• Correspondence: Communicate with stakeholders (agents, beneficiaries, physicians, etc.) while maintaining confidentiality.
• Team Collaboration: Support team goals and participate in projects.
• Adaptability: Embrace change, suggest improvements, and support innovation.

Skills

Customer Service

Data Entry

Communication

Time Management

Adaptability

Education

Bachelor's Degree

High School Diploma

Tools

Microsoft Word

Outlook

Job description

OneAmerica Financial Partners, Inc. in Portland, ME is seeking a Claims Admin to provide timely, accurate administrative support to the Claims teams, helping customers feel secure and cared for.

The role emphasizes data entry, document management, customer service, and collaboration, with flexibility for hybrid work and occasional travel to other locations as needed. Requirements include a Bachelor’s degree or equivalent, proficiency in Word and Outlook, and the ability to handle confidential