Claims Administrative Support

OneAmerica Financial Partners, Inc; South Portland (ME); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

HSA/FSA

Paid Time Off

Parental Leave (10 weeks)

401(k) Match

Pension Plan

Life & Disability Insurance

Wellness Program

Job summary

OneAmerica Financial Partners, Inc. in Portland, ME is seeking a Claims Admin to provide timely, accurate administrative support to the Claims teams, helping customers feel secure and cared for.

The role emphasizes data entry, document management, customer service, and collaboration, with flexibility for hybrid work and occasional travel to other locations as needed. Requirements include a Bachelor’s degree or equivalent, proficiency in Word and Outlook, and the ability to handle confidential

Qualifications

• Bachelors Degree and/or minimum of 1 year working in a fast-paced office environment preferred.
• Knowledge of insurance administration terms and process is a plus.
• Working knowledge of Microsoft Word and Outlook.
• Familiarity with claim processing systems and administrative platforms preferred.
• Time management and ability to prioritize tasks.
• Accurate data entry and document management skills.
• Empathy and responsiveness in customer interactions
• Ability to learn and adapt to new software tools.
• High School Diploma required, or any combination of education and experience which would provide an equivalent background.

Responsibilities

• Claims Processing Support: Request, verify, and collect claim documentation via phone or written communication.
• Workflow Adherence: Follow established procedures and maintain high-quality standards.
• Data Entry: Input claim data across various lines of business (e.g., annuity, disability, life insurance).
• Customer Service: Provide consistent, empathetic service across all customer groups.
• Documentation: Maintain clear and compliant records of all communications and claim activities.
• Correspondence: Communicate with stakeholders (agents, beneficiaries, physicians, etc.) while maintaining confidentiality.
• Team Collaboration: Support team goals and participate in projects.
• Adaptability: Embrace change, suggest improvements, and support innovation.

Skills

Customer Service

Data Entry

Communication

Time Management

Adaptability

Education

Bachelor's Degree

High School Diploma

Tools

Microsoft Word

Outlook

Job description

RO Portland ME
South Portland, ME 04106, USA

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

Job Summary

This position supports OneAmerica Financial Claims teams by ensuring timely, accurate administrative support that helps customers feel secure and cared for.

The Claims Admin role is responsible for contributing to the overall success of OneAmerica Financial objectives by helping our customers maintain a sense of security and their well-being by effectively providing timely and accurate administrative support to the OneAmerica Financial Claims teams.

Primary Responsibilities:

• Claims Processing Support: Request, verify, and collect claim documentation via phone or written communication.
• Workflow Adherence: Follow established procedures and maintain high-quality standards.
• Data Entry: Input claim data across various lines of business (e.g., annuity, disability, life insurance).
• Customer Service: Provide consistent, empathetic service across all customer groups.
• Documentation: Maintain clear and compliant records of all communications and claim activities.
• Correspondence: Communicate with stakeholders (agents, beneficiaries, physicians, etc.) while maintaining confidentiality.
• Team Collaboration: Support team goals and participate in projects.
• Adaptability: Embrace change, suggest improvements, and support innovation.

Work Experience:

• Bachelors Degree and/or minimum of 1 year working in a fast-paced office environment preferred.
• Knowledge of insurance administration terms and process is a plus.
• Working knowledge of Microsoft Word and Outlook.
• Familiarity with claim processing systems and administrative platforms preferred.
• Time management and ability to prioritize tasks.
• Accurate data entry and document management skills.
• Empathy and responsiveness in customer interactions
• Ability to learn and adapt to new software tools.
• High School Diploma required, or any combination of education and experience which would provide an equivalent background.

Salary Band: 01B

This selected candidate will be expected to work hybrid in Indianapolis, IN.Candidates based in the Portland, ME area may be eligible to work from home, subject to business needs and evolving workplace policies. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $21.16 - $28.25 hourly. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Disclaimer: American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.