Hybrid Child Support Call Center Agent

Conduent; East Lansing (MI); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Benefits from day one (medical, dental

Vision coverage

Paid time off and holidays

Paid training

Career growth opportunities

Job summary

Conduent is seeking a Child Support Call Center Agent in East Lansing, MI. This hybrid role requires on-site training with potential remote work based on performance. The shift is Monday–Friday, 8 am–4:30 pm EST, with an expected pay rate of $18.00 per hour.

The agent will handle inquiries for the Michigan Department of Human Services Office of Child Support, researching and providing accurate information to customers over inbound calls while upholding service standards.

Qualifications

• High-volume call center experience required.
• Typing 30 WPM or faster.
• Proficiency with Word, Excel, SharePoint and Outlook.

Responsibilities

• Handle inbound telephone inquiries and concerns per approved procedures, maintaining call quality and integrity.
• Answer questions on payments history and account histories.
• Reset personal IDs for callers unable to self-serve in the IVR system.
• Gather information, research inquiries, and document customer calls.

Skills

Call center experience

Typing 30 WPM

Education

High School diploma or GED

Tools

Word

Excel

SharePoint

Outlook

Job description

Conduent is seeking a Child Support Call Center Agent in East Lansing, MI. This hybrid role requires on-site training with potential remote work based on performance. The shift is Monday–Friday, 8 am–4:30 pm EST, with an expected pay rate of $18.00 per hour.

The agent will handle inquiries for the Michigan Department of Human Services Office of Child Support, researching and providing accurate information to customers over inbound calls while upholding service standards.