Hybrid Chicago: Engineering Ops Manager, AI-Driven Tech Support

Geico; Chicago (IL); Hybrid; USD 116,000 - 181,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

GEICO is seeking a Manager, Engineering Operations – Technical Support to lead a large Technical Support team across the US, ensuring high-quality services and automation-driven efficiency. You will champion self-service tools, AI adoption, and efficient incident management to improve reliability for GEICO associates.

The role requires strong leadership, operational excellence, and the ability to balance priorities in a high-pressure environment, with a hybrid Chicago-based work model and

Qualifications

• Bachelor’s degree or comparable experience in a technical field.
• 5+ years in supporting and leading teams in a technical environment.
• Strong leadership and process improvement mindset.

Responsibilities

• Lead, mentor, and develop a high-performing Technical Support team.
• Manage schedules, overtime, and timesheets; oversee daily operations and SLAs.
• Oversee IT Asset Management and AV Operations; interface with vendors for hardware/software procurement.

Skills

Team leadership

Dashboard reporting

Problem solving

Change management

On-call support

Vendor liaison

English proficiency

Education

Bachelor’s degree (engineering/CS/IT/business)

Tools

BI tools

AI tools familiarity

Job description

GEICO is seeking a Manager, Engineering Operations – Technical Support to lead a large Technical Support team across the US, ensuring high-quality services and automation-driven efficiency. You will champion self-service tools, AI adoption, and efficient incident management to improve reliability for GEICO associates.

The role requires strong leadership, operational excellence, and the ability to balance priorities in a high-pressure environment, with a hybrid Chicago-based work model and