Engineering Operations Manager: AI, Automation & Support

GEICO; Chicago (IL); Híbrido; USD 116 000 - 181 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

GEICO Pledge benefits programme

Competitive pay and benefits

Development & certification support

Resumo da oferta

GEICO seeks a Manager, Engineering Operations – Technical Support in Downtown Chicago (Hybrid: 3 days on site). Lead a 35,000+ associate tech-support function, focusing on automation, AI adoption, and operational excellence. Strong leadership, collaboration, and problem-solving are essential.

The role oversees daily IT operations, dashboards, and vendor partnerships, with salary in a six-figure range. This is a pivotal GEICO Tech initiative position with significant impact.

Qualificações

• Bachelor’s degree in engineering, computer science, information technology or business or equivalent experience.
• 5+ years in supporting and leading technical teams.
• Strong leadership with a track record of driving efficiency and operational excellence.
• Proficiency with dashboard/reporting tools; ability to translate data into insights.

Responsabilidades

• Lead, mentor, and develop a high-performing team focused on innovation and continuous improvement.
• Oversee daily operations, monitor SLAs, and drive optimized processes.
• Define metrics and analytics to guide team behavior towards goals.
• Coordinate with vendors; manage hardware/software purchases and timelines.
• Support AI, automation, and self-service initiatives within GEICO Tech.

Conhecimentos

Leadership

Team management

Problem solving

Dashboard reporting

Change management

Formação académica

Bachelor’s degree in engineering, CS, IT, business

Ferramentas

Active Directory

Windows Server

Backup solutions

Video conferencing

Descrição da oferta de emprego

GEICO seeks a Manager, Engineering Operations – Technical Support in Downtown Chicago (Hybrid: 3 days on site). Lead a 35,000+ associate tech-support function, focusing on automation, AI adoption, and operational excellence. Strong leadership, collaboration, and problem-solving are essential.

The role oversees daily IT operations, dashboards, and vendor partnerships, with salary in a six-figure range. This is a pivotal GEICO Tech initiative position with significant impact.