Hybrid Check Fraud Detection Specialist - Loss Prevention

City National Bank; Newark (DE); Hybride; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401K

Résumé du poste

Magnit Global is seeking a Check Fraud Detection Specialist to review alerts and transactions flagged as potentially fraudulent. Location options include Newark, DE or Phoenix, AZ with a rotating hybrid schedule. Expect working at least one weekend day per month.

You will open cases, investigate suspicious activity, and escalate when needed to mitigate losses. Banking operations and/or contact center experience preferred; strong computer skills (MS Word, Outlook, Excel, Salesforce) are required.

Qualifications

• Preferred 1 year of experience in check fraud investigations, disputes, and/or fraud exposure.
• Preferred 1 year of general office, back-office banking, or accounting experience.
• Advanced computer experience required (e.g., MS Word, Outlook, and Excel and Salesforce).
• Preferred 1 year in banking operations or contact center experience.

Responsabilités

• Demonstrate resiliency and adaptability in a fast-paced contact center environment.
• Review fraud alerts and internal notifications to identify fraudulent or suspicious activity.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Work comfortably in a metrics-driven environment that requires the ability to prioritize and multitask.
• Think critically and exercise independent judgment.
• Follow established policies and procedures, initiating appropriate action steps to mitigate risk and protect the Bank from financial loss.
• Open cases/claims on all suspicious activity and appropriately investigate and escalation when needed.
• Detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performing additional duties as assigned.
• Perform defined mitigation steps to reduce financial loss to customers and the bank.
• Complete assigned duties within daily deadlines efficiently, timely, and with minimal supervision to meet KPIs and SLAs.
• Detect fraudulent transactions and maintain a minimal error rate in a high-volume, high-risk (large dollar) department.
• Perform fraud alert review activities by following standard scripts and procedures.
• Review/decision alerts in Fraud application, working independently while applying operating guidelines to make informed independent decisions.
• Consult with senior peers and team leads on moderate to complex issues to learn through experience.
• Work in a fast-paced environment that demands excellent organizational and interpersonal skills.
• Communicate complicated or sensitive information to customers and other outside parties in a timely manner.

Formation

Bachelor's degree (bonus)

Outils

MS Word

Outlook

Excel

Salesforce

Description du poste

Magnit Global is seeking a Check Fraud Detection Specialist to review alerts and transactions flagged as potentially fraudulent. Location options include Newark, DE or Phoenix, AZ with a rotating hybrid schedule. Expect working at least one weekend day per month.

You will open cases, investigate suspicious activity, and escalate when needed to mitigate losses. Banking operations and/or contact center experience preferred; strong computer skills (MS Word, Outlook, Excel, Salesforce) are required.