Hybrid Fraud Detection Specialist – Banking Operations

City National Bank; Newark (DE); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Magnit Global is seeking a Fraud Detection Specialist to review alerts and transactions flagged as potentially fraudulent, across various payment types. The role supports loss prevention and requires banking ops knowledge in a fast-paced contact center, with a rotating hybrid schedule that includes at least one weekend day per month.

The candidate will investigate alerts, exercise independent judgment, and follow procedures to mitigate risk while maintaining KPI/SLA targets.

Qualifications

• 1 year general office, back-office banking, or accounting experience.
• Advanced computer skills incl. Word, Outlook, Excel; Salesforce a plus.
• 1 year in banking operations or contact center preferred.
• 1 year in fraud investigations, disputes, and/or fraud exposure preferred.
• Team environment plus ability to work independently.
• Bachelor's degree is a plus.

Responsibilities

• Review fraud alerts and identify suspicious activity.
• Communicate with customers and internal teams to resolve issues.
• Open cases/claims on suspicious activity and escalate when needed.
• Mitigate risk and protect the bank from financial loss.
• Work to detect fraud schemes and maintain accuracy in a high-volume setting.

Skills

MS Word

Outlook

Excel

Salesforce

Teamwork

Banking ops

Fraud investigations

Education

Bachelor's degree

Tools

MS Word

Outlook

Excel

Salesforce

Job description

Magnit Global is seeking a Fraud Detection Specialist to review alerts and transactions flagged as potentially fraudulent, across various payment types. The role supports loss prevention and requires banking ops knowledge in a fast-paced contact center, with a rotating hybrid schedule that includes at least one weekend day per month.

The candidate will investigate alerts, exercise independent judgment, and follow procedures to mitigate risk while maintaining KPI/SLA targets.