Wire Fraud Detection Specialist

City National Bank; Newark (DE); Hybrid; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401K

Zusammenfassung

Magnit Global is seeking a Wire Fraud Detection Specialist in Newark, DE or Phoenix, AZ. The role involves reviewing alerts/transactions flagged as fraudulent, contacting customers, and initiating dispute claims to prevent losses.

The position operates on a rotating hybrid schedule, with at least one weekend day per month. The ideal candidate will have experience in banking operations or contact centers, strong computer skills (MS Word, Outlook, Excel, Salesforce), and the ability to work both

Qualifikationen

• 1 year of wire fraud investigations, disputes, and/or fraud exposure preferred.
• 1 year of general office, back-office banking, or accounting experience preferred.
• Advanced computer experience: MS Word, Outlook, Excel, Lexus Nexus, Salesforce.

Aufgaben

• Review wire fraud alerts and transactions to identify fraudulent or suspicious activity.
• Open cases/claims on all suspicious activity and investigate or escalate as needed.
• Work in a fast-paced contact center with KPIs and SLAs; maintain accuracy with minimal supervision.
• Follow policies to mitigate risk and protect the Bank from financial loss.
• Communicate with customers and external parties in a timely, professional manner.

Kenntnisse

Teamwork

Independent work

Multitasking

Ausbildung

Bachelor's degree

Tools

MS Word

Outlook

Excel

Lexus Nexus

Salesforce

Jobbeschreibung

If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank.

Location: Newark, DE or Phoenix, AZ.

Hours: 11am-8pm EST /8am-5pm PST working a rotating hybrid schedule which will require working at least 1 weekend day a month.

The Opportunity

The Wire Fraud Detection Specialist level will review alerts/transactions that are flagged as potentially fraudulent or out of pattern based on the client's normal activity. Alerts and/or transactions may consist of various payment types, and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound calls, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to the client and its clients. The Wire Fraud Detection Specialist is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.

The Responsibilities

• Demonstrate resiliency and adaptability in a fast-paced contact center environment.
• Review wire fraud alerts and internal notifications to identify fraudulent or suspicious activity.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Work comfortably in a metrics-driven environment that requires the ability to prioritize and multitask.
• Think critically and exercise independent judgment.
• Follow established policies and procedures, initiating appropriate action steps to mitigate risk and protect the Bank from financial loss.
• Open cases/claims on all suspicious activity and appropriately investigate and elevate when needed.
• Detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performing additional duties as assigned.
• Perform defined mitigation steps to reduce financial loss to customers and the bank.
• Complete assigned duties within daily deadlines efficiently, timely, and with minimal supervision to meet KPIs and SLAs.
• Detect fraudulent transactions and maintain a minimal error rate in a high-volume, high-risk (large dollar) department.
• Perform fraud alert review activities by following standard scripts and procedures.
• Review/decision alerts in Fraud application, working independently while applying operating guidelines to make informed independent decisions.
• Consult with senior peers and team leads on moderate to complex issues to learn through experience.
• Work in a fast-paced environment that demands excellent organizational and interpersonal skills.
• Communicate complicated or sensitive information to customers and other outside parties in a timely manner.

The Qualifications

• Preferred 1 year of experience in wire fraud investigations, disputes, and/or fraud exposure.
• Preferred 1 year of general office, back-office banking, or accounting experience.
• Advanced computer experience required (e.g., MS Word, Outlook, Excel, Lexus Nexus and Salesforce).
• Preferred 1 year in banking operations or contact center experience.
• Must work well in a team environment, as well as independently.
• Bachelor's degree is a plus.

This is the pay range that Magnit reasonably expects to pay for this position: $20.00/hour - $26.00/hour

Benefits: Medical, Dental, Vision, 401K