Hybrid CHC Intake Navigator

OneWell Health Care; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

PA Health Management is seeking an Intake Service Coordinator to help participants access waiver and MA State Plan services through a blend of administrative coordination and field work.

The role involves developing care plans, coordinating across agencies, and maintaining regular participant contact with on-site meetings and travel within a 2–3 hour radius. Strong organizational and communication skills are essential.

Qualifications

• Education: Bachelor’s degree in Social Work, Psychology, or a related field; OR at least 3 years of experience in the social work field.
• Experience: Prior service coordination experience preferred.
• Skills: Proficiency in Microsoft Office, Teams, and online databases.
• Licenses/Certifications: Valid Driver’s License required.

Responsibilities

• Conduct person-centered assessments and level of care evaluations at least annually.
• Develop and maintain individualized service plans, reviewing quarterly.
• Coordinate and facilitate access to approved and authorized services across various agencies and providers.
• Maintain regular contact with participants, including at least quarterly phone calls and field visits (2–3 days per week).
• Evaluate whether participants’ needs, goals, and outcomes are being met, making necessary adjustments to service plans.
• Document all interactions, assessments, and coordination activities within 24 hours of completion.
• Identify and assess all possible funding sources before submitting requests to waiver programs.
• Provide high-quality, compassionate service to participants and families, ensuring a person-centered and outcome-driven approach.
• Attend company meetings and training sessions in person as required.

Skills

Microsoft Office

Teams

Online databases

Communication

Organization

Travel frequently

Documentation

Education

Bachelor's degree in Social Work or related field

Job description

PA Health Management is seeking an Intake Service Coordinator to help participants access waiver and MA State Plan services through a blend of administrative coordination and field work.

The role involves developing care plans, coordinating across agencies, and maintaining regular participant contact with on-site meetings and travel within a 2–3 hour radius. Strong organizational and communication skills are essential.