Hybrid Centralized Consumer Lender — Lending & Member Care

Fox Communities Credit Union; Appleton (WI); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

Paid time off

Paid Volunteer Time Off

Caregiver leave

Job summary

Fox Communities Credit Union in Appleton, WI seeks a full-time Centralized Consumer Lender to handle lending inquiries with a strong service orientation. After onboarding onsite, a hybrid schedule (3+ onsite days, 2 remote) may be possible.

You will engage members via phone, online and email to uncover needs and provide tailored loan solutions. The role requires lending/financial services experience, NMLS eligibility, and excellent communication.

Qualifications

• Two years of lending and financial services experience.
• Ability to obtain NMLS registry as required by SAFE Act.
• Excellent verbal and written communication.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Promoting Fox's mission, vision and values.
• Delivering service in a fast-paced consumer lending call center.
• Interacting with members via phone, internet, apps and email to uncover needs and provide solutions.
• Communicating the member's story to underwriting to identify best solutions.
• Determining loan disbursement pathways for member convenience.
• Customizing protection options for lending products (GAP, DPW, etc.).
• Addressing questions about loans, cards and other products.
• Cross-selling credit union products and referrals.
• Conducting outbound calls for marketing campaigns and company goals.
• Supporting the credit union's auto-buying service.

Skills

Customer service orientation

Communication skills

Microsoft Office

Bilingual English/Spanish

Lending experience

Education

High school diploma or GED

Two-year college degree preferred

Job description

Fox Communities Credit Union in Appleton, WI seeks a full-time Centralized Consumer Lender to handle lending inquiries with a strong service orientation. After onboarding onsite, a hybrid schedule (3+ onsite days, 2 remote) may be possible.

You will engage members via phone, online and email to uncover needs and provide tailored loan solutions. The role requires lending/financial services experience, NMLS eligibility, and excellent communication.