Hybrid Care Coordinator - Remote Patient Navigation

Socket.dev; Town of Texas (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

PTO and cash out

StarLearning access

Job summary

DaVita Integrated Kidney Care (IKC) is hiring a Care Coordinator to join our patient-centered care team. You will coordinate care across resources, referrals, and provider appointments while communicating with patients and providers to move the journey forward.

The role requires 2+ years in a professional office setting, strong communication, prudent handling of confidential information, and proficient use of Microsoft Office tools.

Qualifications

• High school diploma or GED required.
• 2+ years in a professional office environment.
• Ability to handle confidential information with discretion.
• Strong verbal communication skills.
• Proficiency in Microsoft Office, Excel, and Outlook.
• Prior experience with Electronic Medical Records preferred.
• Commitment to service excellence and patient satisfaction.
• Ability to work autonomously while collaborating effectively with the team.
• Home workspace must provide a quiet, private environment with reliable high-speed internet.

Responsibilities

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments.
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources.
• Complete non-clinical screenings and pathways under the guidance of the Manager; elevate to Integrated Care Nurse as needed.
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed.
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs.
• Communicate directly with patients in a timely and professional manner.
• Maintain accurate, complete, and confidential documentation.
• Demonstrate exceptional two-way communication, both oral and written.
• Act in alignment with DaVita's mission and values to deliver high-quality patient care.

Skills

Verbal communication

Discretion with confidential info

Autonomous work style

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Outlook

EMR (Electronic Medical Records)

Job description

DaVita Integrated Kidney Care (IKC) is hiring a Care Coordinator to join our patient-centered care team. You will coordinate care across resources, referrals, and provider appointments while communicating with patients and providers to move the journey forward.

The role requires 2+ years in a professional office setting, strong communication, prudent handling of confidential information, and proficient use of Microsoft Office tools.