Hybrid Care Coordination Specialist — Indianapolis

FreedomCare LLC; Indianapolis (IN); Híbrido; USD 26 000 - 32 000; Tempo integral

Resumo da oferta

FreedomCare is seeking a Care Specialist I in Indianapolis, IN for a hybrid role. You will work with caregivers and patients to support the Freedom Care app, ensure onboarding, and coordinate care activities with Health Coaches and Case Management teams.

You will handle daily notes, scheduling, and payments while delivering excellent customer service and maintaining a positive, empathetic approach. Training and career development are emphasized.

Qualificações

• Experience in high-volume inbound and outbound call environment.
• Motivated to help patients/caregivers with any issues they may encounter with their service.
• Must have poise and patience when dealing with clients, caregivers, and Case Managers.
• Above average knowledge of technology applications (web, telephony, mobile).
• Excellent written and verbal skills; ability to comfortably resolve issues over the telephone.

Responsabilidades

• Ensure a seamless Welcome and Onboarding process for all Caregivers for cases started on the SFC program.
• Create and modify schedules in Freedom Cares’ scheduling application.
• Serve as initial point-of-contact for calls from Caregivers related to App issues.
• Field questions and concerns regarding the processing of Daily Notes.
• Escalate issues identified in the review of Daily Notes.
• Facilitate all Rapid Card processing.
• Respond to Caregiver payment issues or changes related to payment information.
• Process all requests for DME as required by contract.
• Coordinate with field-based Health Coaches to schedule In-home Visits and training.
• Provide exceptional customer service and a positive experience for patients and caregivers.
• Regular communication with Case Management agencies regarding authorizations.
• Perform quarterly status reviews for an assigned group of Participants.
• Navigate multiple systems to resolve App or case-related issues.
• Maintain data input, scheduling, document uploading and enrollment confirmations.

Conhecimentos

High-volume calls

Customer service

Tech aptitude

Problem solving

Communication

Empathy

Ferramentas

Freedom Care app

Descrição da oferta de emprego

FreedomCare is seeking a Care Specialist I in Indianapolis, IN for a hybrid role. You will work with caregivers and patients to support the Freedom Care app, ensure onboarding, and coordinate care activities with Health Coaches and Case Management teams.

You will handle daily notes, scheduling, and payments while delivering excellent customer service and maintaining a positive, empathetic approach. Training and career development are emphasized.