Card Operations Specialist

Consumers Credit Union, Illinois; Lake Forest (IL); Hybrid; USD 25,000 - 38,000; Full time

Benefits offered by this job

Bonus potential

Medical insurance

401(k) plan

Hybrid work model

Job summary

Consumers Credit Union in Lake Forest, IL seeks a Card Operations Specialist to handle debit fraud and disputes, research inquiries, and support multiple departments. The role blends onsite work at the Lake Forest office with remote work, in a fast-paced banking environment.

Qualified candidates have a high school diploma, 2+ years in financial services, and strong communication skills. On-site hours are Mon–Fri 8AM–5PM, with eligible bonuses and comprehensive benefits.

Qualifications

• High School Diploma or GED is required.
• 2+ years’ experience in Banking, Call Center, Financial Services, Card/Loan Servicing or related fields.
• Ability to work independently in a fast-paced environment with accuracy.
• Proficiency with computer systems/software applications.
• Strong verbal and written communication skills.

Responsibilities

• Investigate and process debit fraud and disputes, communicate with members on status and credits/debits.
• Submit claims to card processor, VISA and insurance as part of the process.
• Provide information and guidance on account status, requests, payments and rights.
• Process card applications: set up accounts, order cards, create files, track status.
• Research inquiries by reviewing transactions and account history using various systems.
• Support internal teams by confirming information and coordinating with BI, Fraud and Risk.

Skills

Debit fraud handling

Dispute resolution

Data entry

Customer service

Education

High School Diploma or GED

Tools

Card processing systems

Job description

Lake Forest - Corporate Office
300 N Field Drive
Lake Forest, IL 60045, USA

Description

Consumers Credit Union (CCU) is hiring - join our team as a Card Operations Specialist! This is a fantastic entry level opportunity for someone who’s a quick learner, thinks out the box and thrives in a fast-paced, ever-changing environment!

Schedule/Location: This is a flex / hybrid position. Part of your work week will be onsite based at our Lake Forest office. The remainder of the week you'll be working remotely from home.

As a Card Operations Specialist you will assist members with reports of debit card fraud or disputes by leveraging various systems. Performing research to resolve member inquiries, disputes, verify lost, stolen, or fraudulent cases, and complete the necessary documentation for the account. You'll work with many areas of the business, including the Business Intelligence, Fraud, and Risk teams.

Main Responsibilities:

• Reviewing, investigating, and processing debit fraud and disputes while keeping close communication with our members on status updates. Providing account credits/debits when necessary and reporting to agencies. Submitting claims to card processor, VISA and insurance as part of the process.
• Providing members with information and directions regarding their account status, requests, payments, rights, and obligations associated with their accounts.
• Processing card applications including setting up card accounts, ordering cards, creating cardholder files, updating, and tracking card applications.
• Interacting with members and performing research on inquiries such as reviewing transactions, payments, and account history by leveraging various systems.
• Providing support to internal teams by answering questions and confirming information in order to keep members promptly informed. Communicating with other departments such as Business Intelligence (BI), Fraud and Risk in order to identify trends and root causes.
• Preparing and completing scheduled and ad hoc reports to inform other departments and management of necessary action(s) relevant to their areas.

What you'll need to join the team:

• High School Diploma or GED – Minimum
• 2+ years’ experience in Banking, Call Center, Financial Services, Card/Loan Servicing or Related – Minimum
• A self-starter with the ability to work independently
• Able to work in a fast-paced environment where accuracy is required
• Proficiency with computer systems/software applications
• Professional verbal and written communication skills
• Ability to work Monday through Friday: 8AM – 5PM

The salary range for this role is $18.34 - $27.51 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.6 billion in assets and serves more than 285,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We’ve been recognized as a Great Place to Work®, and we’re committed to growing both our business and our people. To learn more, visit myconsumers.org

Equal Opportunity Employer:

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: [e-mail] or 877-275-2228.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.