Hybrid Card Fraud & Disputes Investigator

Alliant Credit Union; Chicago (IL); Hybrid; USD 46,000 - 65,000; Full time

Benefits offered by this job

Annual performance bonus

Work from home up to 3 days a week

Paid parental leave

Employee discount programs

Time off including paid personal and S

11 paid holidays

Education reimbursement

Job summary

Alliant Credit Union in Chicago seeks a Hybrid Fraud Investigator to analyze debit and credit dispute cases, ensuring REG E, REG Z, and FCRA compliance while supporting members and internal teams.

You will identify fraud trends, report insights to leadership, and collaborate with the fraud strategy team to close gaps with robust business rules. Strong investigative and documenting skills are essential.

Qualifications

• Bachelor's degree in Business, Criminal Justice or related field is required.
• 5 years of Card Fraud Disputes experience can substitute education requirements.

Responsibilities

• Analyze fraud dispute cases and support documentation to determine if the transaction(s) is a valid dispute.
• Make sound conclusions on claims based on investigations performed.
• Ensure debit and credit dispute notifications are processed accurately and timely according to REG E and REG Z.
• Provide phone and email support to internal partners and members on debit and credit fraud claim matters.
• Work with the fraud strategy team to develop business rules to monitor, identify and remediate fraudulent trends.
• Research and assist management with member complaints regarding credit and debit card disputes.
• Assist with completing root cause analysis on account losses to identify possible fraud gaps.

Education

Bachelor's degree in Business, Criminal Justice or related

5 Years Card Fraud Disputes (in lieu of education)

Job description

Alliant Credit Union in Chicago seeks a Hybrid Fraud Investigator to analyze debit and credit dispute cases, ensuring REG E, REG Z, and FCRA compliance while supporting members and internal teams.

You will identify fraud trends, report insights to leadership, and collaborate with the fraud strategy team to close gaps with robust business rules. Strong investigative and documenting skills are essential.