Senior Associate Card Fraud & Risk Specialist

Alliant Credit Union; Chicago (IL); Hybrid; USD 46,000 - 65,000; Full time

Benefits offered by this job

Annual performance bonus

Work from home up to 3 days a week

Paid parental leave

Employee discount programs

Time off including paid personal and S

11 paid holidays

Education reimbursement

Job summary

Alliant Credit Union in Chicago seeks a Hybrid Fraud Investigator to analyze debit and credit dispute cases, ensuring REG E, REG Z, and FCRA compliance while supporting members and internal teams.

You will identify fraud trends, report insights to leadership, and collaborate with the fraud strategy team to close gaps with robust business rules. Strong investigative and documenting skills are essential.

Qualifications

• Bachelor's degree in Business, Criminal Justice or related field is required.
• 5 years of Card Fraud Disputes experience can substitute education requirements.

Responsibilities

• Analyze fraud dispute cases and support documentation to determine if the transaction(s) is a valid dispute.
• Make sound conclusions on claims based on investigations performed.
• Ensure debit and credit dispute notifications are processed accurately and timely according to REG E and REG Z.
• Provide phone and email support to internal partners and members on debit and credit fraud claim matters.
• Work with the fraud strategy team to develop business rules to monitor, identify and remediate fraudulent trends.
• Research and assist management with member complaints regarding credit and debit card disputes.
• Assist with completing root cause analysis on account losses to identify possible fraud gaps.

Education

Bachelor's degree in Business, Criminal Justice or related

5 Years Card Fraud Disputes (in lieu of education)

Job description

In this hybrid role based at our Chicago headquarters you will investigate debit and credit fraud disputes in accordance to REG E, REG Z, and FCRA. Identify fraud trends and report to leadership to help mitigate fraud gaps. Research and resolve member questions and support internal departments.

Essential Responsibilities

• Analyze fraud dispute cases and support documentation received to determine if the transaction(s) is a valid dispute.
• Make sound conclusions on claims based on investigations performed.
• Ensure debit and credit dispute notifications are processed accurately and timely according to REG E and REG Z.
• Provide phone and email support to internal partners and members on debit and credit fraud claim matters.
• Work with the fraud strategy team to develop business rules to monitor, identify and remediate fraudulent trends.
• Research and assist management with member complaints regarding credit and debit card disputes.
• Assist with completing root cause analysis on account losses in order to identify possible fraud gaps.

Education & Years Of Experience

• Minimum - 4 Years Bachelors Degree in Business, Criminal Justice or related
• Minimum - 2 Years of Banking Fraud, Card Operations, Fraud Disputes or related

In Lieu of Education

• 5 Years of Card Fraud Disputes

Compensation & Benefits

Typical hiring range: $46,100.00 to $65,300.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.

Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:

• Annual performance bonus
• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays
• Education reimbursement
• Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.