Hybrid Call Center Specialist - Scheduling & Growth

Luxury Bath Technologies; Salisbury (CT); Hybrid; USD 31,000 - 62,000; Full time

Benefits offered by this job

Hybrid schedule

Paid training

Ongoing support

Career advancement

Equal Opportunity Employer

Job summary

Luxury Bath of Mid Atlantic in Ocean City, MD is seeking a motivated Call Center Specialist to help homeowners schedule free consultations for bathroom remodeling. You will handle inbound calls, follow scripts, and ensure a smooth first contact that sets the tone for a positive customer experience.

The role features a hybrid schedule (3 days in office, 3 days remote), paid training, ongoing support, and opportunities for career advancement within a stable, growing company with 25+ years in the

Qualifications

• Excellent communication and customer service skills.
• Professional phone presence and positive attitude.
• Ability to build rapport quickly with homeowners.
• Basic computer skills and data-entry experience.
• Highly organized and detail-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Contact homeowners to schedule free in-home consultations
• Answer inbound calls from prospective customers
• Follow proven scripts while personalizing conversations
• Handle questions and overcome objections professionally
• Confirm and manage appointment schedules
• Accurately enter customer information into company systems
• Maintain detailed records of customer interactions
• Conduct follow-up and quality control calls
• Coordinate appointments with canvassing and sales teams
• Help create an exceptional customer experience from the first call

Skills

Communication skills

Customer service

Phone presence

Rapport building

Data entry

Organization

Multitasking

Job description

Luxury Bath of Mid Atlantic in Ocean City, MD is seeking a motivated Call Center Specialist to help homeowners schedule free consultations for bathroom remodeling. You will handle inbound calls, follow scripts, and ensure a smooth first contact that sets the tone for a positive customer experience.

The role features a hybrid schedule (3 days in office, 3 days remote), paid training, ongoing support, and opportunities for career advancement within a stable, growing company with 25+ years in the