Hybrid Call Center Specialist – Client Care & Operations

Lightserve Corp; Stow (OH); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical and Dental coverage

Parental leave

Vision and ancillary benefits

401K match

Long-term disability and life보험

PTO + holidays

Hybrid work schedule (3 in, 2 remote)

Job summary

Lightserve Corp is seeking a Customer Service/Call Center Representative in Stow, OH to support the Operations department. You will develop, coordinate, and manage scopes of work for client programs, ensuring adherence to requirements, timely procurement of labor and materials, and strong communication with customers and vendors.

You will monitor profitability, assist with budget adherence, and uphold Lightserve's standards of quality, integrity, and service excellence while navigating multiple

Qualifications

• Experience with telephone communications in a customer service-based environment.
• Ability to troubleshoot and resolve client problems.
• Maintain professional presence with all vendors, customers, colleagues, and management.
• Customer service focus with timely responses.
• Ability to manage multiple priorities in a fast-paced environment.
• Navigate multiple computer system windows and search tools.
• Outstanding verbal and written communication and presentation skills.

Responsibilities

• Provides exceptional customer service by being reliable, responsive, and efficient and adheres to customer expectations and service level agreement requirements.
• Communicates with vendors and clients in a high-call volume environment.
• Ensure client documents, including client profile manuals, are complete, current, and stored appropriately.
• Identifies resources needed to execute work orders in a timely and cost-effective way.
• Monitors scopes of work as appropriate to meet changing needs of the program and ensure work orders and quotes are completed timely and accurately.
• Manages daily workflow in a fast-paced environment and enforces service quality in adherence to the company’s SOPs.
• Assists in continuously developing and maintaining a high quality contractor network.
• Possesses a clear understanding of the client program, pricing model, and billing procedures.
• Responsible for coordinating material procurement and ensuring on-time delivery through proper communication to the field.
• Assists with answering overflow phone calls.
• Builds strong customer relationships and delivers customer-centric solutions.

Skills

Phone etiquette

Customer service

Troubleshooting

Communication

Multitasking

MS Office

Education

High school diploma or equivalent

Tools

ARC

Microsoft Office Suite

Job description

Lightserve Corp is seeking a Customer Service/Call Center Representative in Stow, OH to support the Operations department. You will develop, coordinate, and manage scopes of work for client programs, ensuring adherence to requirements, timely procurement of labor and materials, and strong communication with customers and vendors.

You will monitor profitability, assist with budget adherence, and uphold Lightserve's standards of quality, integrity, and service excellence while navigating multiple