Hybrid CSR: Client-First Support Specialist

Exactaland; Cleveland, Northern (OH, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) with company match

Paid Holidays

Paid Time Off

Life & Disability Insurance

Health Savings Account

Job summary

Exacta Land Surveyors in Cleveland, OH seeks a CSR Support specialist to handle client inquiries, route calls, and process orders using our systems in a hybrid setting.

The role emphasizes clear communication, organization, and proactive problem solving to deliver a seamless experience for clients and internal teams; hybrid schedule requires on-site presence at the corporate office several days weekly.

Qualifications

• Minimum 3 years of direct customer interaction (retail, food service or office).
• Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook) and Google Workspace.
• Experience using proprietary or cloud-based software systems preferred.
• Strong verbal and written communication skills.
• Highly organized with excellent time management and follow-through.
• Detail-oriented with a strong commitment to service accuracy.
• Ability to work independently and solve problems proactively.
• Comfortable managing multiple priorities in a fast-paced, team-based environment.
• Professional demeanor, positive attitude, and client-focused mindset.
• Strong commitment to integrity, confidentiality, and company values.

Responsibilities

• Answer and route incoming calls promptly and professionally.
• Prioritize and complete tasks in line with critical deadlines and service expectations.
• Accurately organize and maintain digital files and documentation for client orders.
• Draft and format internal and client-facing communications using Microsoft Office tools.
• Greet and direct visitors in a courteous and professional manner.
• Prepare and process memos, correspondence, and documents.
• Resolve client and team inquiries quickly and professionally, always maintaining a service-first approach.
• Foster strong working relationships with colleagues, leadership, and clients.
• Apply creative thinking and problem-solving skills to resolve client needs while maintaining alignment with company policies and service standards.
• Support ongoing business needs with a focus on safety, professionalism, and ethical conduct.
• Establish and maintain effective working relationships with other employees, managers, clients, and other parties as related to company services and overall business.
• Perform all duties as assigned to meet business needs in a safe, ethical, and professional manner.

Skills

MS Office

Google Workspace

Verbal communication

Written communication

Organizational skills

Time management

Problem solving

Team player

Discretion/confidentiality

Education

High School Diploma

Tools

Proprietary software

Job description

Exacta Land Surveyors in Cleveland, OH seeks a CSR Support specialist to handle client inquiries, route calls, and process orders using our systems in a hybrid setting.

The role emphasizes clear communication, organization, and proactive problem solving to deliver a seamless experience for clients and internal teams; hybrid schedule requires on-site presence at the corporate office several days weekly.