Client Services Specialist (Hybrid) — Growth & Benefits

Exacta Land Surveyors LLC; Cleveland (OH); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Salary

Medical/Dental/Vision Insurance

Life & Disability Insurance

Voluntary Benefits

Health Savings Account

401(k) with company match

Paid Holidays

Paid Time Off

Childbirth Recovery Leave

Job summary

EXACTA Land Surveyors is seeking a friendly CSR Support professional to join our Client Services team in Cleveland. You will handle calls, route inquiries, and process client orders using our systems, delivering fast, reliable service that matches our brand.

The ideal candidate communicates clearly, stays organized, and can multitask in a dynamic, team-driven environment while maintaining a professional and courteous demeanor with clients and colleagues.

Qualifications

• High School Diploma or equivalent; minimum 3 years of direct customer interaction.
• Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook) and Google Workspace.
• Excellent verbal and written communication skills.
• Highly organized with strong time management and follow-through.
• Professional demeanor with client-focused mindset.

Responsibilities

• Answer and route incoming calls promptly and professionally.
• Prioritize and complete tasks in line with deadlines and service expectations.
• Accurately organize and maintain digital files and documentation for client orders.
• Draft and format internal and client-facing communications using Microsoft Office tools.
• Greet and direct visitors in a courteous and professional manner.
• Prepare and process memos, correspondence, and documents.
• Resolve client and team inquiries quickly and professionally, with a service-first approach.
• Foster strong working relationships with colleagues, leadership, and clients.
• Apply creative thinking and problem-solving to resolve client needs while following company policies.

Skills

Microsoft Office Suite

Verbal & written communication

Organization & time management

Customer service experience

Google Workspace

Education

High School Diploma or equivalent

Tools

Proprietary software

Job description

EXACTA Land Surveyors is seeking a friendly CSR Support professional to join our Client Services team in Cleveland. You will handle calls, route inquiries, and process client orders using our systems, delivering fast, reliable service that matches our brand.

The ideal candidate communicates clearly, stays organized, and can multitask in a dynamic, team-driven environment while maintaining a professional and courteous demeanor with clients and colleagues.