Hybrid Call Center Sales Consultant

AT&T; Miami (FL); Hybrid; USD 41,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Employee discounts up to 50% off on AT

Tuition reimbursement program

Paid Time off and holidays

Paid Parental Leave

Additional sick leave

Adoption Reimbursement

Disability Benefits

Life and Accidental Death Insurance

Supplemental benefit programs

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Job summary

AT&T is seeking a Premier Service Consultant in Miami for a hybrid-remote role. You’ll engage customers via calls, chats, and emails, selling services and resolving billing and technical issues to drive satisfaction.

The position features a competitive hourly wage of $20.18 with uncapped commissions, paid training, and a path to top earners of $62,280+ annually. Typical schedule includes evenings, weekends, and overtime when required.

Qualifications

• Commissioned sales experience highly preferred.
• Unwavering Customer Focus.
• Strong Work Ethic.
• Adaptability.
• Problem-Solving Skills.
• Attention to Details.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach sales and commissions targets.
• Accurately resolve issues related to service, billing, payments and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training to set you up for success.

Job description

AT&T is seeking a Premier Service Consultant in Miami for a hybrid-remote role. You’ll engage customers via calls, chats, and emails, selling services and resolving billing and technical issues to drive satisfaction.

The position features a competitive hourly wage of $20.18 with uncapped commissions, paid training, and a path to top earners of $62,280+ annually. Typical schedule includes evenings, weekends, and overtime when required.