Hybrid Call Center Agent – Donor Services (Milwaukee)

Versiti Blood Center of Wisconsin; Milwaukee (WI); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Growth opportunities

Bi-Weekly pay

Paid training

In-office and remote days

Benefits package

Job summary

Versiti Blood Center of Wisconsin in Milwaukee, WI is hiring a Call Center Agent to support donor communications and scheduling. This in-office role includes remote days and stable hours, with bi-weekly pay and comprehensive training.

You will make outbound calls to encourage donors to schedule appointments, document information in our systems, and provide friendly, professional service while following established processes. Beneficial for candidates with customer service experience.

Qualifications

• High school diploma or equivalent.
• Strong communication skills and listening abilities.
• Ability to learn new systems and processes.

Responsibilities

• Make outbound calls encouraging current blood donors to schedule appointments.
• Use computer systems to document information.
• Provide friendly, professional service on every call.
• Follow clear processes and training to support donor needs.
• Work with a supervisor who’s invested in your success.

Skills

Communication skills

Sales techniques

Data entry

Team collaboration

Multi-tasking

Microsoft Office

Multi-channel support

Education

High School Diploma

Tools

HemaTerra

Microsoft Office

Job description

Versiti Blood Center of Wisconsin in Milwaukee, WI is hiring a Call Center Agent to support donor communications and scheduling. This in-office role includes remote days and stable hours, with bi-weekly pay and comprehensive training.

You will make outbound calls to encourage donors to schedule appointments, document information in our systems, and provide friendly, professional service while following established processes. Beneficial for candidates with customer service experience.