Hybrid Business Operations & Compliance Specialist

Enova International; Chicago (IL); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching + Roth option

PTO & paid holidays

Sabbatical program

Job summary

Enova International is seeking a Business Operations Associate for the CashNet USA unit in Chicago. You will monitor and supervise a diverse product portfolio, plan and execute customer remediations, and address regulatory requirements across states.

You will own the issue management lifecycle, drive data-driven remediation efforts, and collaborate with stakeholders to implement permanent fixes while ensuring compliance with internal and regulatory guidelines.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Engineering or related field.
• 5+ years of project management experience executing initiatives from start to finish with cross-functional stakeholders and detailed business documentation.
• 3+ years resolving audit findings and operational issues by integrating federal and state regulations into corrective action plans, updated policies, and system improvements.
• Familiarity with SQL and Excel.
• Strong analytical and problem-solving abilities.
• Ability to collaborate effectively in both team and independent settings.
• Excellent written and verbal communication skills.
• Familiarity with tools such as Microstrategy, Grafana, and other monitoring dashboards is a plus.

Responsibilities

• Scope, plan, and execute end-to-end customer remediations with root-cause investigation, system fix implementation, redress action planning, and data analysis in a cross-functional setting.
• Take full ownership of the issue management lifecycle; ensure gaps are pursued until a permanent fix is implemented and tested.
• Demonstrate a results-driven mentality by identifying opportunities, validating hypotheses with stakeholders, and driving cross-functional solutions into reality.
• Proactively identify production or compliance exceptions, assess impact, and resolve them or elevate to management as needed.
• Gain expertise in product offerings, brand, state compliance matrix, transactional logic, and funding/payment processes, documenting knowledge.
• Create and manage processes and monitoring systems to ensure compliance with internal and regulatory guidelines for products, technology, and processes.
• Analyze customer complaint data to identify trends, develop recommendations, and support process improvements.
• Assist with ad hoc data requests related to external and third-party audits.

Skills

Advanced analytics

Cross-functional collaboration

Regulatory compliance

Problem solving

Education

Bachelor's degree in Business, Finance, Economics, Engineering or related field

Tools

SQL

Excel

Microstrategy

Grafana

Job description

Enova International is seeking a Business Operations Associate for the CashNet USA unit in Chicago. You will monitor and supervise a diverse product portfolio, plan and execute customer remediations, and address regulatory requirements across states.

You will own the issue management lifecycle, drive data-driven remediation efforts, and collaborate with stakeholders to implement permanent fixes while ensuring compliance with internal and regulatory guidelines.