Hybrid Builder Sales Admin — Client Accounts & Orders

Grand Appliance And Tv; Wauwatosa (WI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement savings

Growth opportunities

Job summary

Grand Appliance and TV is seeking a Builder Sales Administrative Assistant to support the account management team in maintaining client relationships, processing orders, and generating reports. This hybrid role spans the Wauwatosa store and the Milwaukee sales office.

The ideal candidate has an associate degree and strong organizational, communication, and CRM skills to help optimize client satisfaction and drive sales opportunities.

Qualifications

• Associate's degree required.
• Experience in account management, customer service, or sales support preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• CRM experience with NetSuite, Salesforce or HubSpot is desirable.

Responsibilities

• Serve as a primary point of contact for client inquiries, requests, and concerns.
• Communicate with clients via phone, email, and in-person meetings to address account-related matters and provide assistance as needed.
• Assist in maintaining accurate client records, including contact information, account details, and communication history.
• Monitor account activity and follow up on outstanding issues or requests to ensure timely resolution.
• Process client orders, including entering orders into the system, verifying pricing and availability, and coordinating order fulfillment with internal teams.
• Prepare and distribute account-related documents such as contracts, proposals, and reports.
• Assist in compiling data and generating reports on account performance, sales activity, and client satisfaction metrics.
• Provide general administrative support to the account management team, including scheduling meetings, organizing files, and preparing presentation materials.
• Assist in managing calendars, coordinating travel arrangements, and handling expense reports for account managers.
• Build and maintain positive relationships with clients by demonstrating professionalism, responsiveness, and attention to their needs.
• Proactively identify opportunities to upsell or cross-sell products or services to existing clients based on their needs and preferences.

Skills

Account management

Customer service

Sales support

Multitasking

Communication

Education

Associate's degree

Tools

Microsoft Office

CRM (NetSuite)

CRM (Salesforce)

CRM (HubSpot)

Job description

Grand Appliance and TV is seeking a Builder Sales Administrative Assistant to support the account management team in maintaining client relationships, processing orders, and generating reports. This hybrid role spans the Wauwatosa store and the Milwaukee sales office.

The ideal candidate has an associate degree and strong organizational, communication, and CRM skills to help optimize client satisfaction and drive sales opportunities.