Hybrid Billing QA Analyst - Quality Discrepancy Specialist

KBW Financial; Concord (NH); Hybrid; USD 25,000 - 28,000; Part time

Job summary

KBW Financial Staffing & Recruiting is seeking a Back Billing QA Analyst in Concord, NH for a temporary, hybrid-eligible role focused on billing analysis and quality assurance auditing. You will review daily reports, investigate discrepancies, and perform corrective actions within internal systems.

The position emphasizes attention to detail, strong analytical skills, and clear communication with customers to resolve account issues. Compensation ranges from $18.00 to $20.00 per hour.

Qualifications

• Intermediate Excel skills (filtering, sorting, formulas, lookups).
• Strong analytical, auditing, and problem-solving abilities.
• High attention to detail with capacity for high-volume data entry.
• Comfortable communicating billing/account issues with customers.

Responsibilities

• Reviewing and analyzing daily billing and quality assurance reports.
• Researching customer billing discrepancies and performing corrective actions within internal systems.
• Entering and tracking work orders related to customer account issues.
• Preparing tracking reports and operational metrics for management.
• Performing targeted customer outreach to resolve account discrepancies.

Skills

Analytical thinking

Auditing

Problem-solving

Attention to detail

Customer communication

Tools

Excel

Job description

KBW Financial Staffing & Recruiting is seeking a Back Billing QA Analyst in Concord, NH for a temporary, hybrid-eligible role focused on billing analysis and quality assurance auditing. You will review daily reports, investigate discrepancies, and perform corrective actions within internal systems.

The position emphasizes attention to detail, strong analytical skills, and clear communication with customers to resolve account issues. Compensation ranges from $18.00 to $20.00 per hour.