Billing & Payments Specialist | Hybrid Role + Bonus

Encova Insurance; Charleston (WV); Hybrid; USD 44,000 - 70,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

Encova Insurance is seeking a Billing and Payment Specialist to work a flexible hybrid role from our Charleston, WV location. This role reports to the Director, Treasury Operations and handles billing, payments, cash receipts, and reconciliations.

Responsibilities include posting payments from lockbox and electronic channels, reconciling bank deposits, researching discrepancies, maintaining customer accounts, and supporting month-end close.

Qualifications

• Associate degree in Accounting, Finance, Business Administration, or related field preferred.
• Experience in billing, accounts receivable, cash application, treasury operations, or related financial functions preferred.
• Experience with automated billing systems and payment processing platforms preferred.
• Strong understanding of billing, payment processing, cash application, and accounts receivable procedures.
• Ability to reconcile accounts and investigate discrepancies.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Excel and financial systems.
• Effective verbal and written communication skills.
• Strong customer service and problem-solving capabilities.
• Ability to prioritize work, manage multiple tasks, and meet deadlines.
• Ability to work independently and as part of a team.

Responsibilities

• Process and post customer payments via multiple channels.
• Prepare and reconcile daily bank deposits and cash receipt activity.
• Research and resolve payment discrepancies and unapplied cash.
• Maintain accurate customer account records and apply payments.
• Monitor accounts receivable balances and assist with past-due collections.
• Respond to billing and payment inquiries.
• Perform reconciliations of billing, payment, and cash activity.
• Identify process improvements to increase efficiency.
• Assist with month-end closing and related reporting.
• Ensure compliance with policies and internal controls.
• Support system testing/implementation for billing and treasury.
• Monitor unclaimed property reports and remittances per state regulations.
• Perform other duties as assigned.

Skills

Billing & AR

Cash application

Treasury operations

Excel

Communication

Attention to detail

Teamwork

Education

Associate degree in Accounting/Finance/Business Administration

Tools

Automated billing systems

Payment processing platforms

Job description

Encova Insurance is seeking a Billing and Payment Specialist to work a flexible hybrid role from our Charleston, WV location. This role reports to the Director, Treasury Operations and handles billing, payments, cash receipts, and reconciliations.

Responsibilities include posting payments from lockbox and electronic channels, reconciling bank deposits, researching discrepancies, maintaining customer accounts, and supporting month-end close.