Hybrid Bilingual Spanish Member Services Associate

Johns Hopkins Credit Union; Baltimore (MD); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Johns Hopkins Credit Union in Baltimore seeks a Member Service Center Representative I to be the primary contact across phone, digital and remote channels, delivering hospitality-driven service and counseling to members.

You will listen to needs, educate on products and digital tools, resolve inquiries, and protect member information while promoting financial well-being in a collaborative, inclusive environment.

Qualifications

• Minimum of one year of customer service experience.
• Experience supporting members through multiple communication channels preferred.

Responsibilities

• Delivers a hospitality-driven, member-first experience across all virtual and digital service channels.
• Builds trust by providing consultative, relationship-focused service that anticipates member needs.
• Resolves member inquiries efficiently while creating positive, personalized experiences.
• Takes ownership of member issues from initial contact through resolution, ensuring timely follow-up and clear communication throughout the member experience.
• Educates members on products, services, and digital solutions to promote financial well-being.
• Protect member information by following authentication and security procedures.
• Promotes adoption of digital tools and self-service solutions that enhance convenience and engagement.
• Accurately processes member transactions while maintaining compliance with policies and procedures.

Skills

Spanish fluency

English fluency

Education

High school diploma or GED

Job description

Johns Hopkins Credit Union in Baltimore seeks a Member Service Center Representative I to be the primary contact across phone, digital and remote channels, delivering hospitality-driven service and counseling to members.

You will listen to needs, educate on products and digital tools, resolve inquiries, and protect member information while promoting financial well-being in a collaborative, inclusive environment.