Hybrid Member Experience Specialist I

Johns Hopkins Credit Union; Baltimore (MD); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Johns Hopkins Credit Union seeks a Member Service Center Representative I to deliver hospitality-driven support across phone and digital channels. You will listen actively, resolve inquiries, and educate members on products and digital tools while strengthening relationships.

You will strive to resolve issues in the first contact, maintain security, and promote digital self-service. A hybrid schedule is available based on performance and relationships.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year customer service experience; financial institution or contact center preferred.
• Experience supporting members through multiple communication channels (phone and digital).

Responsibilities

• Deliver a hospitality-driven, member-first experience across phone and digital channels.
• Resolve inquiries efficiently while educating members on products and digital solutions.
• Take ownership of member issues from initial contact to resolution with timely follow-up.

Skills

Hospitality-driven service

Active listening

Multi-channel support

Education

High school diploma or GED

Job description

Johns Hopkins Credit Union seeks a Member Service Center Representative I to deliver hospitality-driven support across phone and digital channels. You will listen actively, resolve inquiries, and educate members on products and digital tools while strengthening relationships.

You will strive to resolve issues in the first contact, maintain security, and promote digital self-service. A hybrid schedule is available based on performance and relationships.