Hybrid Bilingual Banking Support Specialist

Union Bank & Trust; Lincoln (NE); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Union Bank & Trust in Lincoln, NE seeks a Bilingual Customer Support Specialist 1 to educate and assist customers with account inquiries and product-related issues, mainly by phone, with some chat and email. A hybrid work arrangement is available after onboarding.

The role requires at least 1 year in a call center or customer service and fluency in Spanish, with knowledge of banking products and policies to provide accurate information.

Qualifications

• Minimum 1 year in a call center or customer service position.
• Fluent in Spanish.

Responsibilities

• Educate and assist customers with account inquiries, product, and service-related issues or transactions primarily over the phone, through online chat, and email on occasion.
• Identify, educate and document Fraud/Compliance Issues and provide resolution to customers and liaise with Compliance Department for follow-up.
• Document and maintain account maintenance requests efficiently and accurately.
• Troubleshoot and resolve customer issues promptly.

Skills

Bilingual Spanish

Call Center Experience

Customer Service

Tools

Navigator

BPM

Client Central

UBTgo

Job description

Union Bank & Trust in Lincoln, NE seeks a Bilingual Customer Support Specialist 1 to educate and assist customers with account inquiries and product-related issues, mainly by phone, with some chat and email. A hybrid work arrangement is available after onboarding.

The role requires at least 1 year in a call center or customer service and fluency in Spanish, with knowledge of banking products and policies to provide accurate information.