Bilingual Banking Relationship Specialist

First United Bank; Durant (OK); On-site; USD 34,000 - 41,000; Full time

Job summary

First United Bank is looking for a Bilingual Customer Care Relationship Banker to connect with customers over the phone. This role requires fluency in both English and Spanish, providing exceptional service and support while meeting established goals.

The ideal candidate will assist customers with financial needs, maintain knowledge of bank products, and enhance customer experiences. A High School Diploma and some retail or customer service experience is preferred.

Qualifications

• Fluent in both English and Spanish (spoken and written).
• One year of retail or equivalent customer service experience preferred.
• Ability to effectively communicate with customers and co-workers.

Responsibilities

• Connect with customers over the phone to understand and meet their financial needs.
• Assist with card services and customer-facing technologies.
• Retain existing customers and develop new customer relationships.

Skills

Superior customer service skills

Fluency in English and Spanish

Time management skills

Critical thinking

Active listening skills

Education

High School Diploma

Some college preferred

Job description

First United Bank is looking for a Bilingual Customer Care Relationship Banker to connect with customers over the phone. This role requires fluency in both English and Spanish, providing exceptional service and support while meeting established goals.

The ideal candidate will assist customers with financial needs, maintain knowledge of bank products, and enhance customer experiences. A High School Diploma and some retail or customer service experience is preferred.