Bilingual Customer Care Sr. Specialist Retail $21/HR + 10% Lang Differential

FNBO; Omaha (NE); On-site; USD 24,796 - 27,276; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with matching contributions

Tuition Assistance

Growth Opportunities

Short‑Term/Long‑Term Disability Insurance

Job summary

A leading banking institution in Nebraska seeks a Bilingual Customer Care Sr. Specialist. This role focuses on delivering exceptional customer service through handling inquiries, managing transactions, and providing information about banking products. Candidates must be bilingual in English and Spanish, possess strong communication skills, and be service-oriented. Competitive hourly rate of $19.80 with comprehensive benefits including medical insurance, 401(k), and growth opportunities.

Qualifications

• Minimum 12 months in customer service.
• Quiet workspace with minimal distractions.
• Fast and reliable internet connection.

Responsibilities

• Handle inbound and outbound calls for customer support.
• Manage bank accounts and transactions.
• Provide information on bank products and services.

Skills

Bilingual in English and Spanish

Customer service skills

Excellent verbal and written communication skills

Problem-solving abilities

Technical proficiency

Attention to detail

Time management

Adaptability

Teamwork

Active listening

Sales skills

Education

High school diploma or GED

Tools

Banking software

Job description

Bilingual Customer Care Sr. Specialist Retail

Job number: R-20251757

Join FNBO as a Bilingual Customer Care Senior Specialist Retail and take your career to the next level. This role is for individuals who enjoy talking with people, identify customer needs, and excel in an independent work environment.

Key Accountabilities – What You Will Do

• Handle inbound and outbound calls to address customer inquiries and provide support.
• Manage bank accounts, including balance inquiries, fund transfers, and transaction history.
• Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
• Provide information about bank products and services, such as loans, credit cards, and savings accounts.
• Verify customer identity to ensure security and privacy of account information.
• Process service requests like account openings, closures, and changes to account details.
• Offer basic technical support for online banking, mobile app usage, and ATM‑related issues.
• Adhere to banking regulations and internal policies to maintain compliance and customer trust.
• Gather customer feedback to improve services and enhance customer satisfaction.
• Maintain accurate and detailed records of customer interactions and transactions.

Work Location / Space

• Organized workstation is a best practice for seamless customer interactions.
• Work‑from‑home employees must live within a 90‑mile radius of a service center and have a clean, quiet workspace with no distractions.
• Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace.
• Travel time/mileage for commuting to FNBO locations is not paid or reimbursed.
• Working from a location other than your permanent address must be pre‑arranged and approved by management.

The Ideal Candidate For This Role

• High school diploma or GED.
• Quiet workspace with minimal distractions for remote work.
• Fast and reliable internet connection for remote work.
• Open to working overtime hours when needed.
• Bilingual in English and Spanish (required).
• Customer service skills – Friendly, professional, empathetic interaction (minimum 12 months).
• Excellent verbal and written communication skills.
• Problem‑solving abilities – Quick identification and resolution of issues.
• Technical proficiency – Familiarity with banking software and basic troubleshooting skills.
• Attention to detail – Accurate processing of customer information and transactions.
• Time management – Efficient handling of multiple tasks in a fast‑paced environment.
• Product knowledge – Good understanding of the bank's products and services; branch experience a plus.
• Adaptability – Flexibility to adapt to changing policies and customer needs.
• Teamwork – Collaborative work with colleagues and other departments.
• Compliance awareness – Understanding of banking regulations and requirements.
• Active listening – Strong listening skills to address customer concerns.
• Sales skills – Basic skills to promote bank products and services when appropriate.

Compensation

$19.80 ($18.00 Per Hour + 10% Language Differential) – Non‑Exempt/Hourly

Benefits

• Medical, Dental, Vision Insurance
• 401(k) with matching contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short‑Term/Long‑Term Disability Insurance

EEO & Equal Opportunity

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNBO follows federal law regarding the use of marijuana (this applies to all non‑California applicants).

Application Deadline

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Banking

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