Hybrid Bike Tech & Customer Support Specialist

Retrospec; Perris (CA); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Hands-on experience in bike tech

Job summary

A leading outdoor equipment company is seeking an experienced Customer Service & Bike Tech for a hybrid role. This position is crucial in providing exceptional support for both consumer and dealer inquiries, troubleshooting bike issues, and managing warranty claims. Ideal candidates will have 2-3 years of customer service experience, preferably in the bike industry, along with a strong understanding of bike mechanics. Join us to ensure every customer interaction reflects our commitment to quality and adventure.

Qualifications

• 2–3 years of ecommerce customer service experience; bike industry experience highly preferred.
• Strong understanding of bike and e-bike mechanics, assembly, repair, and maintenance.
• Exceptional written and verbal communication skills.

Responsibilities

• Respond to customer and dealer inquiries via various channels.
• Provide expert-level knowledge and troubleshooting support for bikes.
• Manage warranty claims and act as a liaison between teams.

Skills

Customer service

Bike mechanics knowledge

Communication

Multitasking

Education

AA degree (preferred)

High school diploma or equivalent (required)

Tools

Gorgias

Zendesk

Job description

A leading outdoor equipment company is seeking an experienced Customer Service & Bike Tech for a hybrid role. This position is crucial in providing exceptional support for both consumer and dealer inquiries, troubleshooting bike issues, and managing warranty claims. Ideal candidates will have 2-3 years of customer service experience, preferably in the bike industry, along with a strong understanding of bike mechanics. Join us to ensure every customer interaction reflects our commitment to quality and adventure.