Remote Cycling Tech Support Specialist

AMain Hobbies; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Amain Inc. operates premier online cycling brands and seeks a Customer Service Cycling Technician who blends deep product knowledge with hands-on mechanical expertise to support customers remotely.

You will diagnose technical issues, guide product selection, handle orders and returns, and collaborate with the service team to ensure a top-notch shopping experience for cycling enthusiasts.

Qualifications

• Extensive knowledge of bicycles and cycling components.
• Proficient with MS Office, Excel and email/internet apps.
• Typing speed of 25 wpm.
• Strong verbal and written communication skills.
• Detail oriented with multitasking in fast-paced settings.

Responsibilities

• Diagnose and troubleshoot complex technical and compatibility issues related to cycling components, accessories, and apparel.
• Recommend, select, and help locate merchandise based on customer needs; explain product features, care, operation, and warranty information.

Skills

Cycling expertise

Technical skills

Communication

Core aptitudes

Mathematical skills

Tools

MS Office

Excel

Email/Internet

Job description

Amain Inc. operates premier online cycling brands and seeks a Customer Service Cycling Technician who blends deep product knowledge with hands-on mechanical expertise to support customers remotely.

You will diagnose technical issues, guide product selection, handle orders and returns, and collaborate with the service team to ensure a top-notch shopping experience for cycling enthusiasts.