Hybrid Benefits Specialist – KC Office

HMA Group Holdings; Kansas City (MO); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Parental Leave

Education & Tuition Reimbursement

401k Profit Sharing

Generous Time Off

Volunteer Time Off

Diversity & Belonging Programs

Merit Increases & Promotions

Discretionary Bonus

Job summary

Avant Specialty Benefits in Kansas City is seeking a Benefits Specialist to help individuals navigate their benefits with clarity and confidence. This hybrid role supports enrollments, onboarding, and inquiries while maintaining detailed knowledge of plans and underwriting guidelines.

You will work with internal teams and clients to ensure accurate data flow, drive process improvements, and deliver a world-class client experience in a dynamic benefits environment.

Qualifications

• High school diploma required; college degree preferred.
• Active state Life & Health Insurance license required.
• 2–4 years HR or Employee Benefits experience.
• Knowledge of benefit plans and administration a plus.
• Telephonic customer service experience is a plus.

Responsibilities

• Process employee benefit enrollments according to client agreements with Avant.
• Provide phone-based support for enrollments, onboarding, eligibility, and general inquiries.
• Serve as a Service Advocate for clients and internal account teams.
• Contribute to developing and improving processes for efficiency and accuracy.
• Maintain product knowledge, documentation, and underwriting guidelines for each case.
• Navigate and capture elections across benefits administration systems.
• Ensure data accuracy and uphold quality assurance standards.
• Coordinate with vendors and internal teams to ensure timely information flow.
• Participate in enrollment trainings and document case details for team use.
• Support internal teams, clients, and brokers with special projects and ongoing operational needs.

Skills

Benefits knowledge

Phone-based support

Process improvement

Data accuracy

Education

High school diploma

College degree preferred

Job description

Avant Specialty Benefits in Kansas City is seeking a Benefits Specialist to help individuals navigate their benefits with clarity and confidence. This hybrid role supports enrollments, onboarding, and inquiries while maintaining detailed knowledge of plans and underwriting guidelines.

You will work with internal teams and clients to ensure accurate data flow, drive process improvements, and deliver a world-class client experience in a dynamic benefits environment.