Hybrid Batch Operations Technician: Rotating Shifts

STI; Durham (NC); Hybrid; USD 52,000 - 70,000; Full time

Job summary

STI in Durham, NC is seeking a Batch Operations Technician to support enterprise batch processing within the NC FAST system. The role requires rotating between three shifts (5 PM–1 AM, 10 PM–6 AM, 1 AM–9 AM) and working outside standard hours for overnight batch operations.

The technician will monitor batch processes, verify results, analyze exceptions, and collaborate with teams to ensure SLAs are met while maintaining system reliability.

Qualifications

• Experience with enterprise batch processing and batch architecture.

Responsibilities

• Provide production operations support by executing and monitoring batch processes.
• Verify batch results and support nightly production environments across multiple servers.
• Perform first-level analysis of data interface processing exceptions and logs.
• Escalate unresolved issues according to on-call procedures.

Skills

Batch processing

Night shifts

On-call support

Job description

STI in Durham, NC is seeking a Batch Operations Technician to support enterprise batch processing within the NC FAST system. The role requires rotating between three shifts (5 PM–1 AM, 10 PM–6 AM, 1 AM–9 AM) and working outside standard hours for overnight batch operations.

The technician will monitor batch processes, verify results, analyze exceptions, and collaborate with teams to ensure SLAs are met while maintaining system reliability.