Batch Operations Technician - Durham NC/Hybrid

Sti; Durham (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

STI in Durham, NC is seeking a Batch Operations Technician to support enterprise batch processing within the NC FAST system. The role requires rotating between three shifts (5 PM–1 AM, 10 PM–6 AM, 1 AM–9 AM) and working outside standard hours for overnight batch operations.

The technician will monitor batch processes, verify results, analyze exceptions, and collaborate with teams to ensure SLAs are met while maintaining system reliability.

Qualifications

• Experience with enterprise batch processing and batch architecture.

Responsibilities

• Provide production operations support by executing and monitoring batch processes.
• Verify batch results and support nightly production environments across multiple servers.
• Perform first-level analysis of data interface processing exceptions and logs.
• Escalate unresolved issues according to on-call procedures.

Skills

Batch processing

Night shifts

On-call support

Job description

Batch Operations Technician

Research Triangle Park, Durham NC 27709/Hybrid

12+ Months

The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)

The NC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system's batch architecture. This position requires working outside of standard business hours to support overnight batch operations.

Responsibilities include:

• Providing production operations support by executing and monitoring batch process
• Verifying batch results and supporting nightly production environments across multiple servers.
• Performing first level analysis of all data interface processing exceptions, logs
• Escalating unresolved issues and problems according to defined on-call support procedures.

The technician will resolve errors and escalating issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional duties include:

• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
• Providing rapid support during outages and assisting in workload automation forecasting
• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures