Hybrid Member Services Specialist

USF CU; Orlando, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k matching

Tuition reimbursement

Paid time off

Life Insurance

Job summary

USF FCU is seeking a Member Services Representative I in Orlando, FL. You will handle member inquiries via phone, email, or chat, providing information on products and services and ensuring a positive experience. The role emphasizes accurate processing and confidentiality in a fast-paced environment.

The position offers a hybrid work arrangement, competitive pay, and opportunities for growth within a values-driven credit union.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of related experience preferred in banking/financial services.
• Strong communication and customer service skills essential.

Responsibilities

• Assist members with inquiries and transactions across channels (phone, email, chat).
• Update member information and manage account changes.
• Route complex issues to appropriate departments.
• Identify sales opportunities and upsell products and services to deepen member relationships.
• Meet call handling metrics and maintain high member satisfaction.
• Perform other duties as assigned.

Skills

Customer service

Sales & upselling

Communication skills

MS Office

Time management

Education

High School diploma or equivalent

Tools

MS Office

Job description

USF FCU is seeking a Member Services Representative I in Orlando, FL. You will handle member inquiries via phone, email, or chat, providing information on products and services and ensuring a positive experience. The role emphasizes accurate processing and confidentiality in a fast-paced environment.

The position offers a hybrid work arrangement, competitive pay, and opportunities for growth within a values-driven credit union.