Hybrid Banking Specialist: Customer Advisor & Teller

Benefit Plans Administrative Services, Inc.; Scranton (Lackawanna County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401K matching

Pension

Tuition Reimbursement

Banking discounts

Paid holidays

Job summary

Community Financial System, Inc. is seeking a Relationship Banking Representative in Scranton to deliver friendly, customer‑centric service. This hybrid role blends teller and desk duties, engaging customers in branch and guiding their in‑person journey.

You will educate clients on products, process transactions, and refer to specialists when needed while maintaining strong security, compliance, and accurate documentation. Benefits accompany a supportive team environment.

Qualifications

• Excellent interpersonal, listening, and communication skills with the ability to engage customers in meaningful financial conversations.
• Strong attention to detail with accurate and proficient math skills.
• Clear thinking and sound judgment in a fast-paced, customer-focused environment.

Responsibilities

• Deliver a welcoming, professional, and personalized customer experience during every interaction.
• Open new accounts, process transactions, and support service requests while educating customers on features and tools.
• Advise customers on digital banking tools and assist with balance discrepancies or security issues.

Skills

Interpersonal communication

Active listening

Customer service

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Community Financial System, Inc. is seeking a Relationship Banking Representative in Scranton to deliver friendly, customer‑centric service. This hybrid role blends teller and desk duties, engaging customers in branch and guiding their in‑person journey.

You will educate clients on products, process transactions, and refer to specialists when needed while maintaining strong security, compliance, and accurate documentation. Benefits accompany a supportive team environment.