Hybrid Banking CX Specialist - Elevate Customer Experience

nbkc bank; Kansas City (MO); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model (@Flex)

Remote-friendly days

Job summary

nbkc bank in Kansas City, MO is seeking a Customer Experience Specialist to join our hybrid team. You’ll handle inbound calls and chats, assist customers with online banking and debit card issues, and identify ways to improve our services with empathy and reliability.

This role requires 2+ years in banking or customer service, strong communication, and comfort with digital tools. A high school diploma or GED is required; Spanish fluency is a plus.

Qualifications

• 2+ years of experience in banking, customer service, or contact centers.
• Strong communication skills and problem-solving ability.
• Comfortable working independently and using digital tools.
• A high school diploma or GED is required.

Responsibilities

• Handle inbound calls and chats with professionalism and empathy.
• Assist customers with online banking and debit card issues.
• Identify opportunities to improve banking experiences for customers and nbkc.
• Stay updated on bank policies, tools, and systems to deliver accurate, secure service.

Skills

Customer service

Banking experience

Communication skills

Problem solving

Independent work

Education

High school diploma or GED

Tools

Online banking tools

Digital channels

Job description

nbkc bank in Kansas City, MO is seeking a Customer Experience Specialist to join our hybrid team. You’ll handle inbound calls and chats, assist customers with online banking and debit card issues, and identify ways to improve our services with empathy and reliability.

This role requires 2+ years in banking or customer service, strong communication, and comfort with digital tools. A high school diploma or GED is required; Spanish fluency is a plus.