Customer Experience Specialist

nbkc bank; Kansas City (MO); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model (@Flex)

Remote-friendly days

Job summary

nbkc bank in Kansas City, MO is seeking a Customer Experience Specialist to join our hybrid team. You’ll handle inbound calls and chats, assist customers with online banking and debit card issues, and identify ways to improve our services with empathy and reliability.

This role requires 2+ years in banking or customer service, strong communication, and comfort with digital tools. A high school diploma or GED is required; Spanish fluency is a plus.

Qualifications

• 2+ years of experience in banking, customer service, or contact centers.
• Strong communication skills and problem-solving ability.
• Comfortable working independently and using digital tools.
• A high school diploma or GED is required.

Responsibilities

• Handle inbound calls and chats with professionalism and empathy.
• Assist customers with online banking and debit card issues.
• Identify opportunities to improve banking experiences for customers and nbkc.
• Stay updated on bank policies, tools, and systems to deliver accurate, secure service.

Skills

Customer service

Banking experience

Communication skills

Problem solving

Independent work

Education

High school diploma or GED

Tools

Online banking tools

Digital channels

Job description

Join Our Team: Customer Experience Specialist

Hybrid | Kansas City, MO

Shift: Monday-Friday, 9:30 AM-6:15 PM CST, Rotating Saturdays, 9:00 AM-1:00 PM CST

At nbkc bank, we do things a little differently, and that's the way we like it. We're not just a bank; we're a tech-forward, people-focused team that believes banking should be simple, helpful, and human.

We're looking for a Customer Experience Specialist to join our crew. If you're energized by helping people, solving problems, and making someone's day a little easier, this could be the perfect role for you.

Why You'll Love This Role

• You’ll be the voice (and chat!) of nbkc, helping customers with everything from checking their balances to navigating our digital tools.
• You’ll solve problems, answer questions, and provide support that feels personal, not robotic.
• You'll work in a hybrid setup, splitting your time between home and our Kansas City office. We call it @Flex, and it's designed with real life in mind.

What You'll Be Doing

• Handling inbound calls and chats from customers with professionalism and empathy.
• Assisting with online banking, debit card issues, application status updates, and more.
• Identifying opportunities to make banking better, both for the customer and for nbkc.
• Staying in the know with bank policies, tools, and systems to deliver accurate, secure service.

What You Bring

• 2+ years of experience in banking, customer service, or contact centers.
• Strong communication skills and a love for solving problems.
• Comfort working independently and using digital tools.
• A high school diploma or GED (required).

Bonus Points

• Familiarity with bank products or regulations.
• Previous hybrid or remote work experience.
• A knack for identifying customer needs and offering thoughtful solutions.
• Fluency in Spanish

Shifts Available

Monday-Friday, 8:30 AM-5:15 PM CST & 9:30 AM-6:15 PM CST

• On-site days: Tuesday, Wednesday & Thursday
• Remote optional days: Monday & Saturday

Rotating Saturdays, 9:00 AM-1:00 PM CST (Remote)

Sound like a fit? Let’s talk!

Click to apply and see how your next chapter could start at nbkc bank.

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