Customer Experience Specialist

Nbkc-Bank; Kansas City (MO); Hybrid; USD 38,000 - 52,000; Full time

Job summary

nbkc bank in Kansas City, MO is seeking a Customer Experience Specialist to help customers with online banking, debit card issues, and service questions. You’ll be the friendly voice and chat assistant, delivering personal, empathetic support to make banking easier.

This full‑time, hybrid role requires 2+ years in banking or customer service, strong communication, Spanish fluency, and comfort using digital tools. Hours are Mon-Fri with rotating remote days as described in the posting.

Qualifications

• Banking or contact-center experience required.
• Strong communication and problem-solving skills.
• Able to work independently using digital tools.
• High school diploma or GED.
• Familiarity with bank products or regulations.
• Hybrid or remote work experience preferred.
• Fluent in Spanish.

Responsibilities

• Handle inbound calls and chats with empathy.
• Assist with online banking and debit card issues.
• Update customers on application status.
• Identify opportunities to improve banking processes.
• Stay current with bank policies and systems.

Skills

Banking experience

Customer service skills

Digital tools proficiency

Hybrid/remote experience

Spanish fluency

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Experience Specialist

Full Time Employee Non-Officer Kansas City, MO, US

4 days ago Requisition ID: 1572

At nbkc bank, we do things a little differently, and that’s the way we like it. We're not just a bank; we're a tech-forward, people-focused team that believes banking should be simple, helpful, and human.

We're looking for a Customer Experience Specialist to join our crew. If you're energized by helping people, solving problems, and making someone’s day a little easier, this could be the perfect role for you.

Why You’ll Love This Role:

• You’ll be the voice (and chat!) of nbkc, helping customers with everything from checking their balances to navigating our digital tools.
• You’ll solve problems, answer questions, and provide support that feels personal, not robotic.
• You'll work in a hybrid setup, splitting your time between home and our Kansas City office. We call it @Flex, and it’s designed with real life in mind.

What You’ll Be Doing:

• Handling inbound calls and chats from customers with professionalism and empathy.
• Assisting with online banking, debit card issues, application status updates, and more.
• Identifying opportunities to make banking better, both for the customer and for nbkc.
• Staying in the know with bank policies, tools, and systems to deliver accurate, secure service.

What You Bring:

• 2+ years of experience in banking, customer service, or contact centers.
• Strong communication skills and a love for solving problems.
• Comfort working independently and using digital tools.
• A high school diploma or GED (required).
• Familiarity with bank products or regulations.
• Previous hybrid or remote work experience.
• A knack for identifying customer needs and offering thoughtful solutions.
• Fluency in Spanish

Monday-Friday, 8:30 AM–5:15 PM CST & 9:30 AM–6:15 PM CST

• Remote optional days: Monday & Saturday

Rotating Saturdays, 9:00 AM–1:00 PM CST (Remote)