Hybrid Banking Customer Solutions Specialist

RXinsider LTD.; Chicago, Northern (IL, KY); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

Byline Bank in Chicago offers a Customer Solutions Specialist role focused on delivering high-quality customer service across multiple channels. You will handle inquiries, guide customers through online banking, and support efficient service delivery in a hybrid work setting.

The position demands 1+ years in customer service (call center preferred) and banking experience, with strong communication and confidentiality skills. Competitive hourly pay and comprehensive benefits are included.

Qualifications

• Customer service experience in a fast-paced environment.
• Call center experience preferred.
• Banking experience preferred.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Assist customers with general account inquiries via phone, email, or chat.
• Guide customers through online and mobile banking and related services.
• Place occasional outbound calls to follow up on issues.
• De-escalate dissatisfied customers and provide patient assistance.

Skills

Customer service

Multitasking

Communication skills

Confidentiality

MS Office

Education

High School diploma or equivalent

Associate degree preferred

Tools

MS Office

Job description

Byline Bank in Chicago offers a Customer Solutions Specialist role focused on delivering high-quality customer service across multiple channels. You will handle inquiries, guide customers through online banking, and support efficient service delivery in a hybrid work setting.

The position demands 1+ years in customer service (call center preferred) and banking experience, with strong communication and confidentiality skills. Competitive hourly pay and comprehensive benefits are included.