Banking Customer Support Specialist (Hybrid)

Us Bank; Saint Paul (MN); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare

401(k) program

Paid time off

Life insurance

Job summary

U.S. Bank in Saint Paul, MN, is seeking a Customer Support Specialist to assist customers with banking questions and issues. Hybrid role with on-site presence required at least three days per week.

You will handle inquiries across phone, chat, and email, guiding customers through solutions and ensuring accurate, professional service. Prior banking or call center experience is advantageous.

Qualifications

• High school diploma or equivalent (required).
• Two to four years of relevant experience.
• Banking, financial services, or call center experience preferred; strong communication required.

Responsibilities

• Respond to inquiries via phone, chat, and email.
• Resolve issues during first interaction when possible.
• Provide account information and assist with maintenance requests.
• Research and resolve payment errors, billing disputes, and service issues.
• Assist customers with online banking and portal navigation.

Skills

Customer service

Communication

Multitasking

Problem solving

Adaptability

Education

High school diploma or equivalent

Job description

U.S. Bank in Saint Paul, MN, is seeking a Customer Support Specialist to assist customers with banking questions and issues. Hybrid role with on-site presence required at least three days per week.

You will handle inquiries across phone, chat, and email, guiding customers through solutions and ensuring accurate, professional service. Prior banking or call center experience is advantageous.