Hybrid Banking Client Services Rep (Memphis)

SGS Technologie Pvt Ltd.; Memphis (TN); Hybrid; USD 21,000 - 30,000; Full time

Job summary

SGS Technologies is seeking a Client Services Representative to support the Client Services team. The role handles basic customer inquiries (username/password resets, address/phone updates) and documents activity in the proprietary system.

The team averages 50–60 calls daily, with upticks during tax season, and training lasts 1–2 weeks with mock calls and SharePoint guides. Work hours are 10 AM–7 PM CT with a 1-hour lunch, in a hybrid Memphis onsite setting (3 days per week).

Qualifications

• 2-3 years of recent customer service experience, ideally from a call center.
• Must be able to type and be on the phone at the same time.
• Ability to navigate through numerous systems at once.
• Experience using dual monitors; Proficient with Word, Outlook, and basic Excel.
• Ability to type at least 40 WPM.
• Excellent verbal and written communication skills.
• Experience within the banking or financial services industry is preferred but not required.
• Minimum of a High School Diploma or equivalent.

Responsibilities

• Answer inbound calls from clients and provide exceptional customer service.
• Resolve general inquiries such as username/password resets and address changes.
• Document call activity using the client's system.
• Perform duties as assigned by management.
• Respond to inquiries or complaints concerning the bank's products or services.
• Coordinate problem resolution with appropriate departments.
• Follow up to ensure customer satisfaction.

Skills

Customer service

Call center experience

Typing 40 WPM

Multitasking

Verbal communication

Written communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

SGS Technologies is seeking a Client Services Representative to support the Client Services team. The role handles basic customer inquiries (username/password resets, address/phone updates) and documents activity in the proprietary system.

The team averages 50–60 calls daily, with upticks during tax season, and training lasts 1–2 weeks with mock calls and SharePoint guides. Work hours are 10 AM–7 PM CT with a 1-hour lunch, in a hybrid Memphis onsite setting (3 days per week).