Hybrid AVP, Workers’ Comp Claims Leader

AmTrust Financial Services, Inc.; Connecticut; Hybrid; USD 140,000 - 210,000; Full time

Job summary

AmTrust Financial Services, Inc. in Hartford, CT is seeking an experienced Assistant Vice President, Workers’ Compensation Claims to lead a claims team and drive outcomes.

This hybrid role combines strategic oversight with hands-on management of day-to-day operations. The successful candidate will bring 10+ years of WC claims leadership, excellent communication, and a proven track record of building high-performing teams, optimizing processes, and aligning strategies with business goals.

Qualifications

• 10+ years of workers’ compensation claims experience, including significant leadership.
• Strong knowledge of claim handling, reserving, litigation management, and complex claim resolution.
• Demonstrated experience leading and developing claims professionals and leaders.
• Strong understanding of claim operations, performance management, and quality assurance.
• Proven ability to analyze claim and operational performance and translate findings into meaningful actions.

Responsibilities

• Lead, coach, and develop a high-performing team of workers’ compensation claims professionals.
• Provide leadership and oversight of day-to-day claim operations, including workload management, staffing, performance, and talent development.
• Drive consistent execution of workers’ compensation claim practices and strategies.
• Maintain accountability for claim quality, timely investigations, compensability decisions, reserve adequacy, litigation management, and cost-effective claim resolution.
• Monitor operational and claim performance and develop strategies to address trends and opportunities for improvement.
• Promote effective inventory management and timely movement of claims toward appropriate resolution.
• Partner with Claims leadership, Technical, Quality Assurance, Legal, Underwriting, and other business partners to support organizational objectives.
• Ensure adherence to company claim standards, regulatory requirements, service expectations, and established best practices.
• Foster a culture of accountability, collaboration, transparency, and continuous improvement.
• Identify opportunities to improve claim processes, colleague development, customer outcomes, and operational effectiveness.
• Support broader Workers’ Compensation Claims initiatives and contribute to the development and execution of claim strategies.

Skills

Team leadership

Claims management

Performance management

Stakeholder management

Communication

Education

Bachelor's degree

Master's degree

Job description

AmTrust Financial Services, Inc. in Hartford, CT is seeking an experienced Assistant Vice President, Workers’ Compensation Claims to lead a claims team and drive outcomes.

This hybrid role combines strategic oversight with hands-on management of day-to-day operations. The successful candidate will bring 10+ years of WC claims leadership, excellent communication, and a proven track record of building high-performing teams, optimizing processes, and aligning strategies with business goals.