AVP, Workers' Compensation Claims - Hybrid Leadership

AmTrust Financial Services, Inc.; Connecticut; Hybrid; USD 140,000 - 200,000; Full time

Job summary

AmTrust Financial Services, Inc. in Hartford is seeking an experienced Assistant Vice President, Workers’ Compensation Claims to provide leadership and strategic oversight for a growing claims team.

You will guide claim strategies, drive outcomes, manage performance, and collaborate with partners across underwriting, legal, and quality assurance to ensure service standards and regulatory compliance. This role offers a hybrid work arrangement in Hartford.

Qualifications

• Bachelor's degree required in business, insurance, risk management, or related field.
• 10+ years of workers’ compensation claims experience with leadership.
• Deep knowledge of claim handling, reserving, litigation management, and complex resolution.
• Proven ability to develop teams and translate data into action.
• Strong communication and stakeholder management in a matrixed environment.

Responsibilities

• Lead, coach, and develop a high-performing claims team.
• Oversee day-to-day claim operations, staffing, and performance.
• Drive consistent workers’ comp claim practices and strategies.
• Ensure quality, timely investigations, reserving, litigation management, and cost-effective resolution.
• Monitor performance and develop improvement strategies.
• Collaborate with leadership and business partners to support objectives.
• Ensure adherence to standards, regulatory requirements, and best practices.
• Foster accountability, collaboration, and continuous improvement.

Skills

People leadership

Team development

Stakeholder management

Performance analysis

Operational oversight

Claim strategy

Strong communication

Education

Bachelor’s degree in Business/Insurance/Risk Mgmt

Master’s degree preferred

Professional designations CPCU/AIC/ARM/SCLA

Job description

AmTrust Financial Services, Inc. in Hartford is seeking an experienced Assistant Vice President, Workers’ Compensation Claims to provide leadership and strategic oversight for a growing claims team.

You will guide claim strategies, drive outcomes, manage performance, and collaborate with partners across underwriting, legal, and quality assurance to ensure service standards and regulatory compliance. This role offers a hybrid work arrangement in Hartford.