Hybrid Auto Claims Specialist, Low-Mid Complexity

CNA Insurance; Downers Grove (IL); Híbrido; USD 47.000 - 78.000; Jornada completa

Descripción de la vacante

CNA Insurance in Downers Grove, IL seeks an individual contributor to manage commercial claims of low to moderate complexity within Auto Physical Damage. The role supports designated accounts, requires 2 days in office per week, and emphasizes customer service, accuracy, and regulatory compliance.

Responsibilities include coverage verification, reserves, liability assessment, investigations, and collaboration with partners to achieve timely, high-quality outcomes.

Formación

• Demonstrated customer-focused service approach with professional communication.
• Ability to interpret policy language and maintain accurate file documentation.
• Experience working within insurance or claims handling is preferred.

Responsabilidades

• Manages low-to-moderate complexity commercial claims following company protocols.
• Keeps insureds and partners updated on claim status and timeframes.
• Verifies coverage, reserves, and liability through investigations and data review.
• Collaborates with internal/external partners to secure best claim outcomes.
• Authorizes disbursements within authority limits and escalates when needed.

Conocimientos

Communication skills

Empathy

Collaboration

Judgement

Analytical thinking

Time management

Multitasking

MS Office

Adaptability

Diversity awareness

Educación

High school diploma

Associate/Bachelor's degree preferred

Herramientas

Microsoft Office

Descripción del empleo

CNA Insurance in Downers Grove, IL seeks an individual contributor to manage commercial claims of low to moderate complexity within Auto Physical Damage. The role supports designated accounts, requires 2 days in office per week, and emphasizes customer service, accuracy, and regulatory compliance.

Responsibilities include coverage verification, reserves, liability assessment, investigations, and collaboration with partners to achieve timely, high-quality outcomes.