Hybrid Senior Commercial Auto Claims Specialist

CNA Insurance; Downers Grove (IL); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance is seeking an experienced professional to manage highly complex commercial auto claims with broad authority to resolve matters in line with company guidelines. The role focuses on delivering high-quality outcomes and strong customer service, with regular communication to customers, insureds and stakeholders.

The position offers a flexible, hybrid schedule requiring 2 days in a CNA office per week, and expects a Bachelor's degree (or equivalent) with typically eight years of claims

Qualifications

• Advanced technical and product-specific expertise in insurance and claims handling.
• Strong communication, negotiation and presentation skills for diverse stakeholders.
• Advanced analytical/problem-solving skills with ability to manage multiple projects.
• Ability to handle ambiguous situations and issues effectively.
• Creativity in resolving complex business problems.
• Proficiency in Microsoft Office and related software.
• Ability to adapt to change and value diverse opinions.
• Ability to evaluate claims using cost-benefit analyses.
• Ability to articulate analyses in reports and presentations.

Responsibilities

• Manages highly complex investigations of claims, including coverage and damages.
• Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
• Negotiates complex settlements and authorizes payments within authority.
• Coordinates third-party recovery with subrogation/salvage unit.
• Provides guidance to less experienced staff and other areas.
• Keeps current on regulations and industry trends.

Skills

Advanced claims knowledge

Communication

Analytical thinking

Ambiguity tolerance

Creativity

MS Office

Adaptability

Claims evaluation

Strategic thinking

Education

Bachelor's degree or equivalent

Job description

CNA Insurance is seeking an experienced professional to manage highly complex commercial auto claims with broad authority to resolve matters in line with company guidelines. The role focuses on delivering high-quality outcomes and strong customer service, with regular communication to customers, insureds and stakeholders.

The position offers a flexible, hybrid schedule requiring 2 days in a CNA office per week, and expects a Bachelor's degree (or equivalent) with typically eight years of claims