Hybrid Associate Customer Value Manager for Security SaaS

Mimecast; Massachusetts; Hybrid; USD 68,000 - 102,000; Full time

Job summary

Mimecast in Lexington, MA is seeking an Associate Customer Value Manager for a hybrid role. You will drive adoption and value realization across a high-volume SMB and Mid Market portfolio, translating capabilities into tangible outcomes.

You will monitor usage and health metrics, perform value reviews, and guide customers toward best practices while partnering with Account, Sales and specialists to ensure customers stay protected and successful.

Qualifications

• Experience in customer-facing roles such as customer success, value management or account management.
• Technical curiosity with security or SaaS knowledge is preferred.
• Ability to learn Mimecast platform and customer IT environments quickly.

Responsibilities

• Drive adoption and effective use of Mimecast products, translating capabilities into customer outcomes.
• Monitor adoption, health data and churn risk; coordinate early responses.
• Lead value reviews to show progress toward goals and plan next steps.
• Develop trusted relationships and advocate for customers within Mimecast.
• Deliver onboarding guidance, best-practice sessions and scalable programs.
• Surface expansion and cross-sell opportunities with Account and Sales teams.
• Use data, AI insights and action recommendations to deliver scalable value.

Skills

Customer success

Technical aptitude

Security knowledge

Data interpretation

Communication

Organization

Collaboration

Learning mindset

Education

CompTIA Security+ certification (advantageous)

Tools

Salesforce

Gainsight

Microsoft Office

Job description

Mimecast in Lexington, MA is seeking an Associate Customer Value Manager for a hybrid role. You will drive adoption and value realization across a high-volume SMB and Mid Market portfolio, translating capabilities into tangible outcomes.

You will monitor usage and health metrics, perform value reviews, and guide customers toward best practices while partnering with Account, Sales and specialists to ensure customers stay protected and successful.