Senior Healthcare Client Growth Director (Hybrid)

Inizio Engage XD; Philadelphia (Philadelphia County); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Great compensation package

23 days' personal leave plus publichol

Private Medical Plan

Life Insurance

401(K) Plan

Hybrid working

Job summary

Inizio Engage XD in Philadelphia is seeking a senior client leadership professional to oversee a portfolio of pharmaceutical and healthcare clients. You will grow accounts, strengthen relationships and shape solutions that drive impact.

You will report into the Head of Client Engagement, North America and lead strategic conversations, develop account plans, and mentor teams to deliver value while ensuring revenue profitability.

Qualifications

• 8+ years of experience in client services or account leadership within a healthcare, pharmaceutical or life sciences agency.
• Experience growing strategic client relationships.
• Experience leading complex, high-value accounts and overseeing multiple client programmes.
• Confidence working with senior client partners, including executive leadership teams.
• Experience developing account growth plans and identifying new commercial opportunities.
• Commercial awareness, including forecasting and portfolio management.
• Comfortable leading diverse teams and influencing partners across an organisation.
• A collaborative leadership style with experience developing others.

Responsibilities

• Manage a portfolio of healthcare and pharmaceutical client accounts.
• Build trusted relationships with senior partners, including C-suite leaders.
• Identify opportunities to expand existing partnerships and introduce new services.
• Work with business development colleagues to win new work and grow new client relationships.
• Develop account plans that support long‑term client growth.
• Lead strategic client conversations, business reviews and planning meetings.
• Turn client briefs into clear relevant plans for delivery teams.
• Partner with creative, strategy, production and specialist teams to develop the right solutions.
• Lead and support pitches for new opportunities.
• Mentor Account Directors and wider account teams, helping them develop and succeed.
• Be the senior escalation point for client issues, finding practical solutions when challenges arise.
• Manage account forecasting, revenue and profitability, ensuring projects are commercially successful.
• Ensure projects are resourced and delivered to a high standard by working with operations.

Job description

Inizio Engage XD in Philadelphia is seeking a senior client leadership professional to oversee a portfolio of pharmaceutical and healthcare clients. You will grow accounts, strengthen relationships and shape solutions that drive impact.

You will report into the Head of Client Engagement, North America and lead strategic conversations, develop account plans, and mentor teams to deliver value while ensuring revenue profitability.